All purchases are final and cannot be cancelled, refunded or transferred to another person unless otherwise specified.
All tickets and passes are subject to restrictions described in the product description and/or pickup instructions.
Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used.
We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.
In the context of the health crisis linked to COVID 19, the Crans Montana ski resort ( CMA SA) wishes to reassure its customers about the various risks of not being able to consume its commercial products purchased online. Only in the following cases CMA SA will compensate its customers :
Customers who have purchased their day passes (1 to 15 days) on mycma.shop may request a postponement in the following cases :
1) In case of total closure of the ski area by order of the Federal Council or the State of Valais, CMA SA will authorise the postponement to a later date of the ski days that could not be used for the short stays 1 to 15 days only
2) In case of closure of all the borders between Switzerland and its border or non-border countries by decision of the authorities, CMA SA will postpone the ski days that could not be consumed only for short stays of 1 to 15 days
3) In case of compulsory isolation on arrival in Switzerland or on return after the stay in Crans-Montana, CMA SA allows the cancellation of the ski stay at the latest the day before the first ski day. In this case, a credit note will be issued to be used in the companies of the CMA Group (CMA SA, CMAI SA and One CM SA) by 31.12.2022 at the latest.
In this specific case, only the list of countries or regions in the world imposing mandatory isolation upon arrival in Switzerland and/or return from Crans-Montana that appears on the website www.mycma.ch serves as a reference.