Purchase Conditions


  • All purchases are final and cannot be cancelled, refunded or transferred to another person unless otherwise specified.

  • All tickets and passes are subject to restrictions described in the product description and/or pickup instructions.

  • Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used.

  • We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.


    • In the context of the health crisis linked to COVID 19, the Crans Montana ski resort ( CMA SA) wishes to reassure its customers about the various risks of not being able to consume its commercial products purchased online. Only in the following cases CMA SA will compensate its customers :


    • In the event of total closure of the ski area by order of the Federal Council or by order of the State of Valais, CMA SA will only reimburse ski days that could not be used for short stays between 1 and 15 days.

    • In the event of closure of all borders between Switzerland and other countries with or without a border with Switzerland due to a decision taken by the authorities, CMA SA will only reimburse ski days that could not be used for short stays between 1 and 15 days.

    • In the event of mandatory isolation on arrival in Switzerland or on return home after a stay in Crans-Montana, CMA SA allows you to cancel your ski trip at the latest the day before the first day of skiing. In this case, a credit note will be issued to be used with CMA group companies (CMA SA, CMAI SA and One CM SA) no later than 31.12.2022.

    • In this specific case, only the list of countries or regions in the world imposing mandatory isolation upon arrival in Switzerland and/or return from Crans-Montana that appears on the website www.mycma.ch serves as a reference.


      In cases 1, 2 the request to be admissible must be made in writing via the online form available at www.mycma.ch within 10 days following the Federal Council's decision.


       In case 3, the request to be admissible must be made in writing via the online form accessible on www.mycma.ch at the latest the day before the first day of skiing. Please note that the address given when purchasing online will be used to validate the country or region of residence.